How do we collect information?
For each visitor to our website, we collect and store information regarding how you use the site, the pages you visit and time spent on each page.
What information do we collect?
Personal information we collect is any information that can be used to identify you. This can include information such as name, postal address, email address and phone number.
In addition to this, we also collect general information about the use of our websites, such as which pages users visit and which services, events or information are of most interest. We also may track which pages users visit when they receive and click on links in Hope Against Cancer’s emails. Wherever possible information we use aggregated or anonymous information, which does not identify individual users to our websites.
How do we use this information?
We will use your personal information to enable us to give you the information, support, services or products you require, with the purpose of contacting you with the information you have requested. Any payment card information supplied within the donation and charity checkout pages will be hosted in a secure area protected by encryption through SSL certificates and will only be used in the explicit way that the user agrees to (one off donation, or in the set up of a regular payment).
Where relevant we may ask for your consent to use this information to contact you from time to time with information that may be of interest to you. If you indicate that you do not want to be contacted for marketing purposes as mentioned above, we will not use your personal information in that way.
Your personal information is not sold, lent or hired with other third parties, but we may sometimes share your information with trusted service providers who are authorised to act on our behalf or whom we work with in partnership. In addition, we may be requested to exchange your personal information with other organisations for the purposes of fraud and credit risk reduction. In these circumstances we always require strict compliance with our instructions and in the case of third party organisations, require that your personal information be not used for their own personal purposes.
The Hope Against Cancer website does contain external links to other websites and this statement applies to pages on the Hope Against Cancer site only (these are pages hosted on the www.hopeagainstcancer.org.uk). Please be aware that other websites may have other privacy policies in place and we are not responsible for the privacy practices of external websites.
Accessing and updating your information
If you wish to contact us about any personal information we store about you we can be contacted as follows:
Hope Against Cancer,
208 Knighton Road,
Leicester, LE2 3TT
Phone: 0116 270 0101