Standards Policy

At Hope Against Cancer we work to the highest standards to ensure that our donors can always be confident that their money will be put to the best possible use. We are members of both fundraising bodies and medical bodies that ensure we stay up to date and maintain our high standards. Organisations we are member of are detailed below.

However if you ever have any questions or concerns about the work we are doing please do get in touch. We always welcome feedback and if you do have a complaint the following process is in place to ensure this is picked up as a matter of urgency.

Complaint Procedure

To make a complaint or raise a concern, please contact our Chief Executive, Nigel Rose either by emailing nigel@hopeagainstcancer.org.uk, calling 0116 270 0101 or by writing to him at: 

Hope Against Cancer,

The Lodge, 

208 Knighton Road,

Leicester. LE2 3TT

Once you raise a complaint or concern, we will acknowledge receipt of the complaint within 5 working days. You may expect a full response within 30 days detailing what action we have taken to rectify the situation.

If at any time during the complaints process you are unhappy with the way your complaint has been dealt with or handled by us then you can progress your complaint further by contacting the Fundraising Regulator 

The Association of Medical Research Charities (AMRC)

The Association of Medical Research Charities (AMRC) is a membership organisation of the leading medical and health research charities in the UK.

Working with member charities and partners, they aim to support the sector’s effectiveness and advance medical research by developing best practice, providing information and guidance, improving public dialogue about research and science, and influencing government.

FRSB

The FRSB is the independent self-regulatory body for UK fundraising. They work with member charities like Yorkshire Cancer Research and the wider charity sector to encourage the highest standards of good practice in fundraising.

As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and the principles set out in The Fundraising Promise which you can view on their website as above.

The use of animals in cancer research

A lot of cancer research in our laboratories is carried out without using animals. However, there are instances when potentially life-saving research still depends on the use of animals. As a member of the Association of Medical Research Charities (AMRC), Hope Against Cancer endorses the AMRC position on the use of animals in medical research, and will only fund animal research when there is no alternative. We believe that all our research is vital, in order to achieve our aim of helping more people to survive cancer in the future.